Privacy Policy

Elcho Help is the controller of personal data we receive through the contact form and when communicating with you directly.

• Data controller: Elcho Help
• Address: 28 Hristo Botev St., 3600 Zamfir, Bulgaria
• Email: elchoiliev@gmail.com
• Phone: +359 876 384 326

Through the website contact form, you may provide the following personal data:

• Name
• Phone number
• Email address
• Message content (including city, selected service, and description of your request)

Providing this data is voluntary but necessary for us to respond to your inquiry.

Personal data is used only to:

• Respond to inquiries
• Prepare offers
• Communicate regarding requested services

We process your personal data based on your consent (Article 6(1)(a) GDPR), which you give by checking the consent box in the contact form, and where necessary for pre-contractual steps (Article 6(1)(b) GDPR) when preparing a quote at your request.

Elcho Help does not sell, rent, or share your personal data with third parties for marketing purposes.

Data may be disclosed to third parties only when required by law or by a competent authority.

This website does not use cookies for analytics, advertising, tracking, or marketing.

We do not use tracking cookies, advertising cookies, analytics cookies, or marketing cookies.

If functionality requiring cookies is introduced in the future, this policy will be updated accordingly.

We retain personal data for as long as necessary to respond to your inquiry, prepare an offer, and communicate about requested services, unless a longer period is required by law.

After communication ends, data is deleted or anonymised unless you have an active order or a legal obligation requires longer retention.

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing where applicable
• Withdraw consent at any time without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with the relevant supervisory authority

To exercise your rights, contact us using the details above.

You may lodge a complaint with the Commission for Personal Data Protection (CPDP) — www.cpdp.bg — if you believe the processing of your personal data violates applicable law.

For questions about this policy or the processing of your personal data, please contact us:

• Data controller: Elcho Help
• Address: 28 Hristo Botev St., 3600 Zamfir, Bulgaria
• Email: elchoiliev@gmail.com
• Phone: +359 876 384 326